Working with us
Terms and complaints
How we work with you, what we can and cannot promise, and how to raise a concern.
Who we are
Click Admissions provides study abroad advice, university application support and student visa document preparation. Contact us at info@clickadmissions.com.
- Business
- Click Admissions
- Phone
- +44 736 1514 311
- How we work
- Online, by Google Meet, phone and WhatsApp, with students in Pakistan and in the UK.
What we do
- Advise on courses, universities and destinations, and prepare a written shortlist.
- Prepare and submit university applications with you.
- Help you gather and check the documents for your student visa, using the official published rules.
- Prepare you for visa interviews and English tests.
What we cannot promise
Universities decide admissions and governments decide visas. No one can guarantee either, and we never will. We promise a complete, accurate application, submitted on time, and an honest view of your chances before you pay.
Fees
- The first consultation is free, with no obligation.
- Any service fee, and any refund terms, are set out in writing before you pay anything.
- Some universities pay education agents a commission when a student enrols. Where that applies to you, we tell you before you apply. It does not change the fee you pay the university.
- University, visa and test fees are paid directly to the university, embassy or test provider, never into our account.
UK immigration advice
Regulated immigration advice
We are an education agent. We help with university applications and with preparing the documents for your student visa, using the official published rules. We do not give regulated UK immigration advice. If your case needs it, for example a refusal, a sponsor licence problem or a change of visa inside the UK, we refer you to an adviser registered with the Immigration Advice Authority (IAA) or to a solicitor regulated by the Solicitors Regulation Authority, and we tell you who before you agree. You can check any adviser on the IAA adviser finder.
Your part
- Give us true, complete information and genuine documents. We will not submit a document we believe is false or altered.
- Tell us straight away about any change, such as new results, a refusal or a change in funding.
- Check the final version of every application before it is submitted.
Information on this website
Guides and destination pages give general information, checked against official sources on the date shown on each page. Rules change, so they are not advice on your individual case. Check the official source, or book a consultation, before you decide.
Complaints
- Email info@clickadmissions.com with “Complaint” in the subject line. Tell us what happened and what you would like us to do.
- We acknowledge your complaint within two working days.
- A senior member of the team looks into it and sends you a full written reply within 14 days.
If you are still unhappy: complaints about regulated UK immigration advice can go to the Immigration Advice Authority, and complaints about how we used your data can go to the Information Commissioner’s Office.
Partners and ambassadors
Commission and payment terms for partners and ambassadors are set out in a written agreement signed before any referral. The main terms are summarised on our ambassadors page.
